Under the Medicare merit-based incentive payment system (MIPS), performance in patient experience, efficiency, and clinical outcomes influence reimbursement. Maximize your potential performance-based reimbursement through in-depth, critical analysis by unbiased healthcare evaluators, also known as Secret Shoppers. Reduce the burnout and burden on physicians by optimizing your healthcare operations. 

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Key benefits include: 

• Challenging organizational assumptions about the patient experience

• Improving patient satisfaction

• Clarifying corporate/executive expectations

• Recognizing exceptional performance

• Improving operational strategies, processes, quality assurance and training procedures.

​Understand how patients experience the services at your facility.

• What happens when your patients call, click, or visit you?

• Does their experience align with your operational objectives?

• Does it exceed their expectations?

• What is your patient leakage rate to other providers?

• Do your patients value and trust in the service?

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Our “Voice of Customer” tools let you engage and understand how patients think and feel about your facility and staff.

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Call now to start maximizing your reimbursement opportunity.

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