Our Design

Leadership Engagement, Empowerment Program (L.E.E.P)

Key Competency Development in Healthcare Systems Leadership:

TeamSTEPPS and Safety Systems: Improving Safety in Critical Areas
Hardwiring Clinical Quality Improvement & Tracers
Healthcare Risk Management
Labor Productivity Management & Financial Monitoring for Clinical Leaders
Magnet and Pathway Consulting
TJC & CMS Regulatory Readiness Prep Program
People: Your greatest asset / Key Retention, Wellness and Engagement Strategies
Negotiating at an Uneven Table
Charge Nurse/Front Line Leader Boot Camp

Technology & Innovation Programs

Business System Analysis
Healthcare Analytics
Microsoft Strategies

Patient Navigators

Navigating our Family to Achieve Optimal Health Outcomes

Our Navigators can also assist with:
Appointment scheduling & connection to the Patient Portal
Explaining Test or Procedures and why the doctor ordered the procedure.
Work with Insurance Companies to ensure coverage & resolve billing issues for a test or procedure.
Connect to community resources such as public utilities, home health, skilled nursing facilities.
Connect patients to reliable and affordable transportation to and from appointments.
Understanding and resolving medical billing issues, appeals denials and reviews utilization patterns.
Reviewing medical records, and clarify understanding.
Ensuring the right treatment, in the right time with the right provider.

Patient Navigation

Healthcare providers frequently report they are asked by friends and family members to assist in resolving complex medical issues, or to navigate them to valuable resources.

Patients often wish they had someone to assist in resolving the same complex issues and unfortunately sometimes the patient falls through the “cracks” in an often fragmented system.

In a published Correlational Design Study, 329 high risk for readmission patients were studied for over a year and half, and their medication non-adherence was reviewed by a Nurse Researcher. The number one reason for failure to comply to medications was due to socioeconomic issues, with transportation barriers being the biggest. Nurse Navigators were implemented to follow these high risk patients with medication non-adherence, connec them to important resources, provide healthcare education, and support them throughout their healthcare journey. After a year and half the Nurse Navigators were able to successfully reduce readmission rates and improve medication compliance in these high risk patients. Incidentally, the patient and staff satisfaction increased during the period the nurse navigators were implemented.

Match Healthcare Design and Innovation Patient Navigators partner with patients based on individualized specific medical needs, and specialize in those at greatest risk for hospital readmission and ER return visits. The partnership is a collaboration with the patient, and his/her healthcare team, family or community resources.

Each patient with Stroke, Diabetes, Heart Failure, Chronic Obstructive Pulmonary Disease, and Joint Surgery are partnered with a disease specific clinical expert who will walk the patient throughout the healthcare system, communicating with healthcare providers, reviewing medications, identifying and troubleshooting societal needs and language barriers. Our Navigators work with Insurance agencies, pharmacies, specialist and medical supply companies to help our patients comply with important treatment plans to get healthy and stay healthy. Each patient has an individualized plan for improved health outcomes that is tracked, trended, with responses and outcomes closely monitored and documented over a 6 month period.

In recent studies, 98% of Healthcare Executives report the #1 thing that keeps them up at night is ……”Are their patient’s and team members safe?”

When was the last time, the sentinel event action plan from two years ago was monitored for compliance? Can your team members speak to the action plan?

Restoration Healthcare Design Model

The Restoration Healthcare Design Model incorporates complex adaptive, interactive systems that involve people, tools and technology in the work environment to ensure safety, effectiveness and sustainability. Current clients include complex health system executive leadership in the Southern United States and Pacific Northwest.

In recent studies, 98% of Healthcare Executives report the #1 thing that keeps them up at night is ……”Are their patient’s and team members safe?”

When was the last time, the sentinel event action plan from two years ago was monitored for compliance? Can your team members speak to the action plan?

For a complementary Initial Assessment

EMAIL: info@matchhealthcare.com Restoration Healthcare Design Model restores the health in healthcare.